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BBC Children in Need External Complaints Policy

About BBC Children in Need

BBC Children in Need is a charitable organisation that exists to change the lives of disadvantaged children and young people in the UK. The Charity’s vision is that every child in the UK has a safe, happy and secure childhood and the chance to reach their potential. We realise this vision by supporting, promoting and publicising work that addresses the challenges that children and young people face and work that builds their skills and resilience.

Our Complaints Policy

We welcome feedback, both positive and challenging, as this enables us to review, learn and improve how we do things.  If you wish to raise a concern with us, we have a policy in place to guide you in doing so.  The Complaints policy outlines our approach and the 3-stage formal complaints process we have in place.

Fundraising Promise and Fundraising Regulator

BBC Children in Need is a registered charity, no. 802052 (England and Wales) and no. SC039557 (Scotland) and a company limited by guarantee, company no. 04723022. We are registered with the Fundraising Regulator who regulates fundraising in England, Wales and Northern Ireland. In doing so, it sets and maintains the standards for charitable fundraising and works to ensure that fundraising is respectful, open, honest and accountable. As a registered charity, we follow the Fundraising Regulator’s Code of Fundraising Practice and Fundraising Promise and comply with the key principles embodied in each.

You can find the Code here and the Promise here together with our own commitment to it here.

If you have a complaint about our fundraising, you should always try and raise it with us first. If however you are not happy with how we are dealing with your complaint or do not feel your matter has been addressed, then you can also complain to the Fundraising Regulator. You can use their online form available from their website or call 0300 999 3407. Full details of how to do so are set out here.

We benefit from unknown volunteers, and we often do not learn about many of the thousands of events which take place around the UK until we receive the money (often paid straight into the bank). We would hope that any fundraising on our behalf would adhere to the Fundraising Regulator’s Code of Fundraising Practice.

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