Contact us

If you have any questions about your order , please contact us by emailing us at [email protected] or calling us on 0345 609 0015 (Monday – Friday 9am to 5pm -standard geographic charges from landlines and mobiles will apply).

Terms and Conditions

Our shop terms and conditions can be viewed here 

Delivery Information

We can only deliver within the UK including the Scottish Highlands and Channel Islands (excluding the Republic of Ireland). We cannot deliver to PO Boxes. We will deliver to the address you provided when you ordered and which is confirmed in your Dispatch Confirmation.

Please allow up to seven days for your order to be delivered.

You can see delivery costs on our table below:

Postage for heavier items is calculated on the exact weight of the parcel and displayed at checkout.

Our Autumnwatch water bottles and Countryfile Bobble Hats have free postage.

Returns Policy

Our Returns Policy can be viewed here

Payment Methods

You will be able to pay for your order using one of the following methods:

• Credit or Debit Card (including Visa, Master Card and Amex)
• PayPal
• Apple Pay