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Text to Donate

You must be aged 16 or over to use this service and obtain permission from the bill payer before sending a text message

Thank you for choosing to donate to BBC Children in Need!

 

BBC Children in Need exists to make a positive difference to the lives of disadvantaged children and young people across the UK.

 

You can donate in a quick and easy way by texting a keyword to one of the donation numbers listed below.

 

Privacy Notice

Your mobile number and donation amount will only be used for our legitimate interests (and this is our lawful basis) of allowing us to process your donation, provide receipts, process any refunds as necessary, manage failed donations as necessary, process Gift Aid claims and in order to help analyse our income. Any additional information provided as part of the Gift Aid declaration (first name or initial, surname, address and postcode) will be used for our legitimate interests (and this is our lawful basis) of claiming Gift Aid, maintaining our records and your donation history, providing supporter care, for internal analysis and if you opt in, for us sending you BBC Children in Need newsletters and marketing in accordance with your choices.  Fonix Mobile PLC provides the text donation service for us. If you choose to Gift Aid your donation, in accordance with HMRC guidance, your personal information will be retained for up to 7 years. If you do not Gift Aid your donation your personal information will be retained for 2 years.  Your information may be shared with HMRC, our auditors or authorised third parties who carry out analysis for us.  Text donation services are regulated by the Phone-paid Services Authority (PSA).  In order for us to comply with the PSA Code of Practice your personal data and records (including any records of consents and opt-ins and any potential vulnerabilities) will be retained in accordance with the PSA data retention notice in place from time to time and may be shared by us and our providers with the PSA. Our lawful basis for this processing is that it is necessary for compliance with a  legal obligation. For further information including your rights, how to contact us and how we use your email address or phone number if you sign up to keep up to date about children we support and fundraising news please see our Privacy Policy

How to donate by text

 

  • You can donate to BBC Children in Need by texting the relevant key word to the relevant number (the “short code”).
  • Each text message you send (If your keyword and short code are valid and your text message is received within the specified times and dates) will result in a donation to BBC Children in Need – (see full terms and conditions below for full details)
  • The amount donated will depend on the key word and short code stated in the sent message. A full list of short codes and key words can be found below.
  • For example, by texting the word FIVE to 70716, you will donate £5. Text messages cost the Donation Value, plus your standard network message charge (based on your service provider rates).

Full text to donate terms and conditions can be found below or by clicking here

There are three easy ways to donate to BBC Children in Need by text:

1. Donate using the ‘70701’ shortcode
  • Text the word ‘FIVE’ to 70701 to donate £5
  • Text the word ‘TEN’ to 70701 to donate £10
  • Text the word ‘TWENTY’ to 70701 to donate £20
  • Text the word ‘THIRTY’ to 70701 to donate £30
  • Text the word ‘FORTY’ to 70701 to donate £40

Campaign dates: 31st Oct 2023 to 30th Nov 2024

2. Donate using the ‘DONATE’ key word
  • Text the word ‘DONATE’ to 70405 to donate £5
  • Text the word ‘DONATE’ to 70410 to donate £10
  • Text the word ‘DONATE’ to 70420 to donate £20
  • Text the word ‘DONATE’ to 70430 to donate £30

Campaign dates: 10th Nov 2023 to 30th Nov 2024

3. Donate using the ‘GIVE’ key word
  • Text the word ‘GIVE’ to 70405 to donate £5
  • Text the word ‘GIVE’ to 70410 to donate £10
  • Text the word ‘GIVE’ to 70420 to donate £20
  • Text the word ‘GIVE’ to 70430 to donate £30

Campaign dates: 23rd Sept 2022 to 30th Nov 2023

You can donate to Game to Give using the ‘70716’ short code

  • To donate £5 text FIVE to 70716
  • To donate £10 text TEN to 70716
  • To donate £20 text TWENTY to 70716
  • To donate £30 text THIRTY to 70716
  • To donate £40 text FORTY to 70716

Campaign dates: 24th August to 30th November 2024

You can donate to the Countryfile Ramble using the ‘70705’ short code

  • Text the word ‘FIVE’ to 70705 to donate £5
  • Text the word ‘TEN’ to 70705 to donate £10
  • Text the word ‘TWENTY’ to 70705 to donate £20
  • Text the word ‘THIRTY’ to 70705 to donate £30
  • Text the word ‘FORTY’ to 70705 to donate £40

Campaign dates: 15th Sept 2023 to 30th Nov 2024

You can donate to The One Show Challenge Squad using the ‘70717’ short code

  • To donate £5 text FIVE to 70717
  • To donate £10 text TEN to 70717
  • To donate £20 text TWENTY to 70717
  • To donate £30 text THIRTY to 70717
  • To donate £40 text FORTY to 70717

Campaign dates: 18th October 2023 to 30th November 2024

You can donate to Nations and Regions Challenge Yourself using the ‘70712’ short code

  • To donate £5 text FIVE to 70712
  • To donate £10 text TEN to 70712
  • To donate £20 text TWENTY to 70712
  • To donate £30 text THIRTY to 70712
  • To donate £40 text FORTY to 70712

Campaign dates: 20th October 2023 to 30th November 2024

You can donate to Radio 2 using the ‘70710’ short code

  • To donate £5 text FIVE to 70710
  • To donate £10 text TEN to 70710
  • To donate £20 text TWENTY to 70710
  • To donate £30 text THIRTY to 70710
  • To donate £40 text FORTY to 70710

Campaign dates: 27th October to 30th November 2024

You can donate to DIY SOS using the ‘70718’ short code

  • To donate £5 text FIVE to 70718
  • To donate £10 text TEN to 70718
  • To donate £20 text TWENTY to 70718
  • To donate £30 text THIRTY to 70718
  • To donate £40 text FORTY to 70718

Campaign dates: 1st November 2023 to 30th November 2024

You can donate to Weatherman Walking using the ‘WALK’ key word

  • Text the word ‘WALK’ to 70405 to donate £5
  • Text the word ‘WALK’ to 70410 to donate £10
  • Text the word ‘WALK’ to 70420 to donate £20
  • Text the word ‘WALK’ to 70430 to donate £30

Campaign dates: 10th Nov 2023 to 30th Nov 2024

You can donate to Bargain Hunt using the ‘70701’ short code

  • To donate £5 text FIVE to 70701
  • To donate £10 text TEN to 70701
  • To donate £20 text TWENTY to 70701
  • To donate £30 text THIRTY to 70701
  • To donate £40 text FORTY to 70701

Campaign dates: 31st October 2023 to 30th November 2024

Countryfile Ramble

You can donate to the Countryfile Ramble using the ‘70705’ short code

  • Text the word ‘FIVE’ to 70705 to donate £5
  • Text the word ‘TEN’ to 70705 to donate £10
  • Text the word ‘TWENTY’ to 70705 to donate £20
  • Text the word ‘THIRTY’ to 70705 to donate £30
  • Text the word ‘FORTY’ to 70705 to donate £40

Campaign dates: 4th Sept 2022 to 30th Nov 2023

 

Rickshaw Relay Rides Again

You can donate to the challenge using the ‘70710’ short code

  • Text the word ‘FIVE’ to 70710 to donate £5
  • Text the word ‘TEN’ to 70710 to donate £10
  • Text the word ‘TWENTY’ to 70710 to donate £20
  • Text the word ‘THIRTY’ to 70710 to donate £30
  • Text the word ‘FORTY’ to 70710 to donate £40

Campaign dates: 4th Oct 2022 to 30th Nov 2023

 

Morning Live

You can donate to Morning Live using the ‘DONATE’ key word

  • Text the word ‘DONATE’ to 70405 to donate £5
  • Text the word ‘DONATE’ to 70410 to donate £10
  • Text the word ‘DONATE’ to 70420 to donate £20
  • Text the word ‘DONATE’ to 70430 to donate £30

Campaign dates: 21st Oct 2022 to 30th Nov 2023

 

Walk with Joe

You can donate to Walk with Joe using the ‘WALK’ key word

  • Text the word ‘WALK’ to 70405 to donate £5
  • Text the word ‘WALK’ to 70410 to donate £10
  • Text the word ‘WALK’ to 70420 to donate £20

Campaign dates: 26th Oct 2022 to 30th Nov 2023

 

Walk and Talk

You can donate to Walk and Talk using the ‘WALK’ key word

  • Text the word ‘WALK’ to 70405 to donate £5
  • Text the word ‘WALK’ to 70410 to donate £10
  • Text the word ‘WALK’ to 70420 to donate £20

Campaign dates: 04th Nov 2022 to 30th Nov 2023

 

Autumnwatch

You can donate to Autumnwatch using the ‘DONATE’ key word

  • Text the word ‘DONATE’ to 70405 to donate £5
  • Text the word ‘DONATE’ to 70410 to donate £10
  • Text the word ‘DONATE’ to 70420 to donate £20
  • Text the word ‘DONATE’ to 70430 to donate £30

Campaign dates: 26th Oct 2022 to 30th Nov 2023

 

Surprise Squad

You can donate to Surprise Squad using the ‘70717’ short code

  • Text the word ‘FIVE’ to 70717 to donate £5
  • Text the word ‘TEN’ to 70717 to donate £10
  • Text the word ‘TWENTY’ to 70717 to donate £20
  • Text the word ‘THIRTY’ to 70717 to donate £30
  • Text the word ‘FORTY’ to 70717 to donate £40

Campaign dates: 31st Oct 2022 to 30th Nov 2023

 

DIY SOS

You can donate to DIY SOS using the ‘70718’ short code

  • Text the word ‘FIVE’ to 70718 to donate £5
  • Text the word ‘TEN’ to 70718 to donate £10
  • Text the word ‘TWENTY’ to 70718 to donate £20
  • Text the word ‘THIRTY’ to 70718 to donate £30
  • Text the word ‘FORTY’ to 70718 to donate £40

Campaign dates: 14th Nov 2022 to 30th Nov 2023

 

Bargain Hunt

You can donate to Bargain Hunt using the ‘DONATE’ key word

  • Text the word ‘DONATE’ to 70405 to donate £5
  • Text the word ‘DONATE’ to 70410 to donate £10
  • Text the word ‘DONATE’ to 70420 to donate £20

Campaign dates: 14th Nov 2022 to 30th Nov 2023

 

The Great Scott Treadmill Challenge

You can donate to the challenge using the ‘GIVE’ key word

  • Text the word ‘GIVE’ to 70410 to donate £10
  • Text the word ‘GIVE’ to 70420 to donate £20

Campaign dates: 16th Nov 2022 to 30th Nov 2023

 

Terms and Conditions- FAQs

You can donate via text to BBC Children in Need by texting the relevant key word  to the relevant number (the “short code”). Each text message you send will result in a donation to BBC Children in Need and the amount donated will depend on the keyword stated in the sent message or the number texted. For example, by texting the word FIVE to 70701, you will donate £5. Text messages cost the Donation Value, plus your standard network message charge (based on your service provider rates). See full Text to Donate terms and conditions below.

Your chosen donation value plus your standard network message charge will be either deducted from your available credit (for Pay-As-You-Go) or added to your phone bill the following month. If your keyword and short code are valid and your text message is received within the specified times and dates, you will be charged the Donation Value via the reply confirmation text message(s) and your donation will go to BBC Children in Need. Donations may be taken in increments of £10 (depending on your network and chosen donation amount). It may take some time for you to receive the confirmation text message(s).

Donations made via text from a pre-pay mobile phone will be deducted immediately from your available balance.

Donations made via text from a bill-pay mobile phone will be included on your bill the following month.

Donations made via text will show on your phone bill as one of the following numbers; 70405, 70410, 70420, 70430 or 70710.

Please visit phonecharges.org* for more information about charges on your phonebill.

*BBC Children in Need is not responsible for the content of external sites

If you have been billed against one of the numbers stated above, you have made a donation via text message to BBC Children In Need. Text messages cost the amount of the donation, plus your standard network message charge (based on your service provider rates).

If you do not recognise a transaction, please contact your mobile network provider or contact us.

 

You can donate a maximum total donation of £40 using the same keyword and short code from the same mobile telephone number in any one day (midnight to midnight). If you try to donate more than this using the same keyword and short code from the same mobile telephone number in one day, you will still be charged your standard network rate, but will not be charged the amount of the donation and will not be donating to BBC Children in Need. Also note that pre-paid customers who are trying to donate £20 or £30 (for example) but have insufficient credit, may only be charged £10 or £20 (as applicable).

Some mobile network operators offer the option to apply spend caps to accounts. If your text messages are not sending, please contact your mobile network operator to check whether a spend cap is active on your account or to have a spend cap added to your account.

If your short code is invalid, or your text message is received outside the specified time period you will NOT receive a bounce-back message but may still be charged your standard network message charge. You will not be donating to BBC Children in Need.

If you are having difficulty donating via text or would like to contribute a different amount to BBC Children in Need, you can donate online, on our website at bbc.co.uk/pudsey or by phone on 0345 33 22 33 (standard geographic charges from landlines and mobiles will apply and calls may be included in your telecom provider’s call package).

Text donations are only open to residents of the United Kingdom. If you reside outside of the United Kingdom, you can donate online by going to bbc.co.uk/pudsey.

To request a refund, please email [email protected] or phone 0345 609 0015 (Monday to Friday 09:00 – 17:00). Standard geographic charges from landlines and mobiles will apply and calls may be included in your telecom provider’s call package.

 

We may investigate claims to validate the basis of your request.  If the request is valid, we will reimburse your donation and may, at our discretion, reimburse the access charge if one has been levied. Refunds will be made back to your mobile phone bill or as credit on your account, as soon as possible.  If this is not possible, or would prefer to be refunded in a different way, we can refund by BACS transfer and will contact you to arrange this.

If you wish to raise a concern or complaint with us, you can do this by emailing [email protected] or [email protected] , by post at BBC Children in Need, PO Box 648, Salford, M5 0LB or by calling us on 0345 609 0015 (Monday to Friday 09:00 – 17:00). Standard geographic charges from landlines and mobiles will apply and calls may be included in your telecom provider’s call package.

 

Full details of our Complaint Process can be found here

If your complaint relates to the text donation service and you are not happy with our customer care or how we handle any enquiry or complaint, you may complain to the Phone-paid Services Authority (who regulate text donation services) and we will be happy to provide you with their contact details upon request.

 

You can make contact with us by emailing [email protected] or [email protected], by post at BBC Children in Need, PO Box 648, Salford, M5 0LB or by calling 0345 609 0015.

Our phone lines are open between the hours of 9am and 5pm. Calls cost the same as you would pay to call any standard landline number beginning 01 or 02.

Full terms and conditions

1. You must be aged 16 or over to use this service. All supporters must obtain permission from the bill payer before sending a text message.

2. This service can only be used from a UK mobile and does not include Channel Islands or Isle of Man mobile networks. If you donate using this service from a UK mobile abroad you may incur additional network charges. This service can only be used during the relevant campaign start and end date/times set out above. Donations can be made online all year round at bbc.co.uk/pudsey.

3. Where donations are associated with challenges, your donations are independent of the success or failure of the challenge.

4. The following mobile network operators have waived their charges in order to allow the full Donation Value to go entirely to support BBC Children in Need: 3, O2, Virgin, EE, Vodafone, Sky. In addition, HMRC has confirmed that no VAT should be charged on these donations.

5. You can send a text donation between 12.00 noon on the campaign start date and 23.59 on the campaign closing date stated in the relevant box under the relevant tab above. Please ensure you spell the keyword correctly and send your text message to the correct number.

6. If your keyword and short code are valid and your text message is received within the specified times and dates, you will be charged the Donation Value via the reply confirmation text message(s) and your donation will go to BBC Children in Need (with the exception of Vodafone customers and some EE customers who will be charged the Donation Value directly via their bill). It may take some time for you to receive the confirmation text message(s). Unless a cap applies (see below), each valid text you send will result in a charge of the Donation Value plus your standard network message charge, regardless of when you receive your confirmation text message(s). Any repeat texts will result in repeat donations.

7. If you are a UK taxpayer, we can claim an additional 25p in Gift Aid from the government for every £1 you donate. And it doesn’t cost you a penny! To help us claim this, we may send you a follow up text to ask if you want to Gift Aid your donation. For us to claim Gift Aid, you must pay UK income or capital gains tax in the current tax year (this does not include VAT or council tax) at least equal to the amount reclaimed on all your charitable donations and understand that, if you pay less income tax or capital gains tax in the current tax year than the amount of Gift Aid claimed on all your charity donations, it is your responsibility to pay any difference. Find out more about Gift Aid. If you click the link in the text message you will be taken to a site to complete the Gift Aid declaration and have the option to sign up to keep up to date about children we support and fundraising news. Please read the details carefully before submission. You will not automatically be added to any marketing databases if we send you this follow up text.

8. If by mistake you text us with the word “GIFT” or “GIFT AID” rather than following the above process, we may send you a message to notify you of the error and redirecting you to the above process again. You will not automatically be added to any marketing databases if we send you this text.

9. If your keyword or short code is invalid, or if your message is received outside the times and dates of the service, you may not receive a confirmation text message but may still be charged your standard network message charge. If no confirmation text message is received, you will not be charged the Donation Value as you will not be donating to BBC Children in Need. However if at any point you receive confirmation text messages then you will be donating to BBC Children in Need: you will have been charged your standard network message rate and charged the Donation Value.

10. If you enter the keyword incorrectly, but your text message is sent to a correct short code, and we, acting reasonably, believe you are trying to donate, you may still be charged the Donation Value and receive confirmation text messages, in which case your donation will still be made to BBC Children in Need. Alternatively, in such circumstances or any other circumstances where your donation has failed for any reason, we may instead send you a message to let you know that your donation has failed and offer you alternative routes to donate. The message we send to you in this instance is not a confirmation message so, whilst you will be charged your standard network message charge, you will not be charged the Donation Value and will not be donating to BBC Children in Need. You will not have been added to any marketing databases if we send you this follow up text unless you have expressly requested to be.

11. You can donate a maximum total donation of £40 using the same keyword and short code from the same mobile telephone number in any one day (midnight to midnight). If you try to donate more than this using the same keyword and short code from the same mobile telephone number in one day, you will still be charged your standard network rate, but will not be charged the Donation Value and will not be donating to BBC Children in Need. Also note that pre-paid customers who are trying to donate £20 or £30 (for example) but have insufficient credit, may only be charged £10 or £20 (as applicable).

12. If you would like to contribute a different amount to BBC Children in Need, you can donate online on our website at bbc.co.uk/pudsey.

13. The BBC, BBC Children in Need and their sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text not being properly received.

Contact details, complaints and refunds

14. To find out more about BBC Children in Need, to request a refund, or if you have questions or complaints about this service, please email [email protected], go to bbc.co.uk/pudsey or call the BBC Children in Need Supporter Care Team on 0345 609 0015 (Monday to Friday 09:00 – 17:00). Standard geographic charges from landlines and mobiles will apply and calls may be included in your telecom provider’s call package.

15. We aim to deal with any complaints promptly, easily and fairly. A copy of our full complaints policy is here. If you are not happy with our customer care or how we handle any enquiry or complaint, you may complain to the Phone-paid Services Authority (who regulate text donation services) and we will be happy to provide you with their contact details upon request.

16. You can request a refund by contacting our Supporter Care Team using the details above. We may investigate claims to validate the basis of your request. If the request is valid, we will reimburse the Donation Value and may, at our discretion, reimburse the access charge if one has been levied. Refunds will be made back to your mobile phone bill or as credit on your account, as soon as

possible. If this is not possible, or would prefer to be refunded in a different way, we can refund by BACS transfer and will contact you to arrange this.

17. If you are a parent/guardian and wish to block access to text donation services from your child’s mobile phone, you can contact their relevant mobile network operator directly who will explain how this can be done.

18. The text donation service is provided by Fonix Mobile PLC of 23 Heddon Street, London, W1B 4BQ. Email: [email protected]. Tel: 0208 114 7001 (Monday to Friday 9:00 – 17:30).

19. BBC Children in Need is a registered charity, number 802052 (England and Wales) SC039557 (Scotland).

20. BBC and BBC Children in Need each reserves the right to change these terms and conditions at any time without notice. We will post our updated terms and conditions on this website so please check regularly for any revisions. The applicable law is that of England and Wales.

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