THIS COMPETITION IS NOW CLOSED, PLEASE DO NOT ATTEMPT TO ENTER

The prize

There are two prizes to be won. Each prize consists of:

• Two tickets to see Take That perform at their intimate “Radio 2 In Concert” at 7pm on Tuesday 21^st November 2023 at the BBC Radio Theatre, at New Broadcasting House in London
• Plus an exclusive meet and greet with Take That on the day (timing to be confirmed by BBC Children in Need)
• Hotel and travel, including afternoon tea at 3pm on Tuesday 21st November 2023
• To enjoy the full prize you and your guest must be over 18 and available to be in London from 3pm next Tuesday, 21st November.

You can see the full prize details here

Please read the full terms and conditions, privacy notice and eligibility criteria below carefully before entering.

Full terms and conditions and privacy notice

For information on how we use your personal data please see the Privacy Notice below.

1. The Prize Draw

1.1. The title of the prize draw is Take That.

2. How to Enter

2.1. Opening and Closing Dates: The prize draw will be open at 12:00pm on Thursday 16th November 2023 and closes at 10.00am on Saturday 18th November 2023 (“Closing Date”).

3. Entry Instructions

There are two methods of entry available depending on where you live:

• Text – for those within the UK only (excludes the Channel Islands and Isle of Man);
• Automated phone service – for those within the UK, Channel Islands and Isle of Man.

Text Entries

3.1. Entry to the prize draw by text is by texting the keyword “RADIO” (“Keyword”) to short code 81155 by the Closing Date. Text messages cost your standard network message charge (based on your service provider rates – please check with your provider). Entrants will then receive a free bounce-back message from 62345 informing them that a voluntary donation of £10 to BBC Children in Need will be taken 60 minutes after the entry text was received, unless they reply to 62345 with the word CANCEL before the 60 minutes has passed.

3.2. For the avoidance of doubt, opting out of the voluntary donation will not affect your entry into the prize draw.

3.3. Please ensure you spell the Keyword correctly and send your text message to the correct short code within the time period that the prize draw is specified as being open. If your short code is invalid, or your text message is received outside the specified time period you will NOT receive a bounce-back message but may still be charged your standard network message charge. You will not be donating to BBC Children in Need nor will you have entered the prize draw.

3.4. You may enter the prize draw via text a maximum of four times per day. You will receive a free bounce-back message regarding the donation each time, and if you wish to opt out of the donation you need to respond to each such message received from 62345 with the word CANCEL. If you try to enter more times than this from the same mobile telephone number in one day, you will still be charged your standard network rate, but will not be entered into the prize draw and will not be donating to BBC Children in Need.

3.5. If you are a UK taxpayer, we can claim an additional 25p in Gift Aid from the Government for every £1 you donate and it doesn’t cost you a penny! To help us claim this, we may send you a follow up text to ask if you want to Gift Aid your donation. For us to claim Gift Aid, you must pay UK income or capital gains tax in the current tax year (this does not include VAT or council tax) at least equal to the amount reclaimed on all your charitable donations and understand that, if you pay less income tax or capital gains tax in the current tax year than the amount of Gift Aid claimed on all your charity donations, it is your responsibility to pay any difference. Find out more about Gift Aid. If you click the link in the text message you will be taken to a website to complete the Gift Aid declaration and have the option to sign up to keep up to date about children we support and fundraising news. Please read the details carefully before submission. You will not automatically be added to any marketing databases if we send you this follow up text.

3.6. If by mistake you text us with the word “GIFT” or “GIFT AID” rather than following the above process, we may send you a message to notify you of the error and redirecting you to the above process again. You will not automatically be added to any marketing databases if we send you this text.

Automated Phone Entries

3.7. To enter the prize draw using our automated phone service, call 0330 123 2288 by the Closing Date. Calls will cost your standard network message charge (based on your service provider rates – please check with your provider). You must enter using a touchtone phone to confirm your entry and if you are calling from a withheld number, you will be asked to call back from a non-withheld number. You must follow the instructions given on the call including pressing a button on your keypad to confirm your entry.

3.8. There is no way to make a donation using our automated phone service but entrants can instead go to our website donate.bbcchildreninneed.co.uk to make a donation. This is voluntary and will not affect your entry into the prize draw.

3.9. You may enter the prize draw a maximum of four times per day. If you try to enter more times than this from the same telephone number in one day, you will still be charged your standard network rate, but will not be entered into the prize draw.

4. Eligibility

4.1. You must be 18 or over to enter the prize draw. All entrants must obtain permission from the bill payer before entering.

4.2. The prize draw is open to all residents of the UK, Channel Islands and Isle of Man (but please note the text service to enter the prize draw does not include Channel Islands or Isle of Man mobile networks and these residents must enter via the automated phone service). Staff members of BBC Children in Need, of BBC Group, of any of the prize providers, and their close relatives, or anyone connected with the prize draw cannot enter the prize draw.

4.3. By submitting a prize draw entry, you are agreeing to be bound by these terms and conditions and you confirm that you are eligible to enter this prize draw and are eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the prize draw.

4.4. There is a limit of four entries per person per day. Entries on behalf of another person will not be accepted and joint submissions are not allowed. The Promoter reserves the right to disqualify additional entries above the specified limits made by the same person using different telephones. Please note, that in these circumstances you will still be charged your standard network rate, and, for those entering by text may be donating to BBC Children in Need but will not be entered into the prize draw.

4.5. BBC Children in Need reserve the right to disqualify from the prize draw any entries that breach these rules, are in any way fraudulent or (in BBC Children in Need’s reasonable opinion) will bring themselves, the BBC, BBC Studios Productions Ltd or the prize provider(s) into disrepute.

4.6. The Promoter will not accept prize draw entries that are (a) automatically generated by computer; (b) completed by third parties or in bulk; or (c) incomplete.

4.7. BBC Children in Need, the BBC, BBC Studios Productions Ltd and each of their sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text not being properly received.

5. The Prize:

5.1. There are two prizes to be won.

5.2. Each prize is:

· Two tickets to see Take That perform at their intimate “Radio 2 In Concert” at 7pm on Tuesday 21st November 2023 at the BBC Radio Theatre, at New Broadcasting House in London

· Plus an exclusive meet and greet with Take That on the day (timing to be confirmed by BBC Children in Need)

· Winners and their guest must be 18 or over

· Hotel stay on night of Tuesday 21st November 2023 at The Beaumont Hotel, London, W1K 6TF

– One night stay in a Superior Grand Room (which is fully accessible and adaptable as a twin or king)

– Access to the spa (excluding treatments)

· Travel to and from the hotel from anywhere in the UK, Channel Islands or Isle of Man. If there are disruptions to rail services at the time of the prize delivery, an alternative mode of transport will be offered.

· Travel between hotel and New Broadcasting House, London if required (for the meet and greet and gig)

· The following food & accommodation at the hotel for 2 people:

– Afternoon Tea including a glass of champagne (21st November at 3.30pm)

– Full English breakfast

– Room Service voucher for the value of £50pp

Further terms and conditions relating to the prize are set out below so please read them carefully.

5.3. The BBC Radio Theatre and New Broadcasting House is fully accessible. If you or your guest require assistance with access, you must let us know when you accept the prize if you win. Dietary requirements can also be accommodated but must be communicated to the hotel prior to visit to ensure meals can be prepared accordingly.

5.4. The prize does not include any travel insurance, spending money, any food or drink or any other costs or expenses other than that explicitly listed in the prize description.

5.5. Fulfilment of any elements of the prize will be subject to any relevant government or legal restrictions regarding Covid-19 in force at the relevant time which may affect the same (including any deliveries/collections). Where the prize is time bound (e.g. vouchers), BBC Children in Need and the relevant prize provider will not be liable for any period where the venue cannot be accessed due to such restrictions and will not be obliged to extend the relevant dates accordingly.

5.6. Each winner must provide their full name and email address to BBC Children in Need at the point at which they respond and claim their prize for their ticket and further details to be sent to. Each winner will also be asked to confirm any accessibility requirements for themselves or their guest at the point at which they respond and claim their prize and BBC Children in Need shall work with the prize fulfilment partners to try to accommodate such requirements subject to availability and with the provision of valid proof of disability (where required by the relevant prize fulfilment partner). Each winner must also provide appropriate card details to the hotel (as required by the hotel) for protection in the event of damages in accordance with the hotel’s terms and conditions.

5.7. The prize is as stated (subject to paragraph 5.8 below). There is no cash alternative and the elements of the prize cannot be sold or transferred by the winner in any circumstances.

5.8. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so. Accordingly, the descriptions of the prize are provided without a warranty of any kind. In no event shall BBC Children in Need, the BBC, BBC Studios Productions Ltd or any prize provider be liable for any claim demand or damages caused to an entrant by reason of a description of the prize being inaccurate, incomplete, or for the prize being otherwise in any way different to the entrant’s expectations.

5.9. Each winner and their guests may need to adhere to health and safety requirements imposed by the BBC or any venue or provider associated with the prize. The BBC, BBC Children in Need and BBC Studios Productions Ltd will not be responsible for any failure of a winner and/or guests (if applicable) to gain entry or re-entry to the event due to their behaviour or failing to meet the admission requirements.

5.10. The BBC, BBC Children in Need and BBC Studios Productions Ltd are not responsible for the content on third party websites or associated terms and conditions.

5.11. BBC Children in Need reserve the right to cancel the prize draw at any stage, if deemed necessary in their opinion, or if circumstances arise outside their control.

6. Winner and Claiming the Prize

6.1. Each winner will be selected using an independent randomised draw system and will be contacted by BBC Children in Need by telephone on Saturday 18th November 2023 from 3pm. If, after reasonable attempts at contact have been made (being three calls), a winner does not respond in order to claim the prize, BBC Children in Need reserves the right to contact the next eligible winner (and in this case the original winner forfeits their claim to the prize), and so on until two winners are found.

6.2. BBC Children in Need and the BBC’s announcement as to who the winners are, is final. No correspondence relating to the prize draw will be entered into.

6.3. The prize may not be claimed by a third party on your behalf and BBC Children in Need and the BBC does not accept any responsibility if you are not able to take up the prize.

6.4. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation BBC Children in Need will announce the surname and county of the winner on its website www.bbcchildreninneed.co.uk.

6.5. If you object to any or all of your surname, and county being published or made available, please contact BBC Children in Need using any of the methods set out below with URGENT TAKE THAT PRIZE DRAW. In such circumstances, BBC Children in Need must still provide the information to the Advertising Standards Authority on request.

6.6. The winners and their guest may be requested to take part in reasonable post-prize draw publicity with BBC Children in Need and the BBC if required.

7. Contact Details and Complaints

7.1 The Promoters: This prize draw is operated by BBC Children in Need with broadcast promotion by BBC Studios Productions Ltd the BBC and is being promoted by BBC Children in Need, BBC Studios Productions Ltd and BBC.

7.2. Helpdesk: To find out more about BBC Children in Need, to request a refund or if you have a complaint please email [email protected], go to the website, or call the BBC Children in Need Supporter Care Team on 0345 609 0015 (Monday to Friday 09:00 – 17:00). Standard geographic charges from landlines and mobiles will apply and calls may be included in your telecom provider’s call package.

7.3. We aim to deal with any complaints promptly, easily and fairly. A copy of our full complaints policy is here. If your complaint relates to the text donation service and you are not happy with our customer care or how we handle any enquiry or complaint, you may complain to the Phone-paid Services Authority (who regulate text donation services) and we will be happy to provide you with their contact details upon request.

7.4. You can request a refund by contacting our Helpdesk using the details in 7.2 above. We may investigate claims to validate the basis of your request. If the request is valid, we will reimburse your donation and may, at our discretion, reimburse the access charge if one has been levied. Refunds will be made back to your mobile phone bill or as credit on your account, as soon as possible. If this is not possible, or would prefer to be refunded in a different way, we can refund by BACS transfer and will contact you to arrange this.

7.5. Prize Provider(s): The prize is provided by BBC and BBC Children in Need.

7.6. The text service, randomised draw and donation service is provided by Fonix Mobile PLC of 23 Heddon Street, London, W1B 4BQ. Email: [email protected]. Tel: 0208 114 7001 (Monday to Friday 9:00 – 17:30). The automated phone message entry mechanism for those in the UK, Channel Islands and Isle of Man is provided by Upward Communications Limited of Plough House Business Centre, Great Bentley, Colchester, CO7 8LG . Email: [email protected] Tel: 01206 625392

7.7. BBC Children in Need is registered charity number 802052 (England and Wales) and SC039557 (Scotland). Our registered office at: Bridge House, Media City UK, Salford, M50 2BH.

7.8. The Promoter reserves the right to hold, void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.

7.9. The law governing these terms and conditions and all other matters arising out of this prize draw (including but not limited to tortious matters) is that of England and Wales. 7.10. This prize draw is subject to the BBC’s code of conduct for competitions and votes, found here.

Privacy Notice:

Where you enter the prize draw, BBC Children in Need is the data controller and is responsible for how your personal data is processed. Fonix Mobile PLC provides the text service and Upward Communications Limited provides the automated phone service and each processes your personal data on behalf of BBC Children in Need as data processor. We also work with other approved third-party providers who help us to provide some of our services. These partners only use your personal data on behalf of BBC Children in Need and not independently of BBC Children in Need. Your personal data (mobile number and donation amount, if applicable, and if you win your address and other relevant details) will be collected and used by BBC Children in Need to process your donation, fulfil any prizes if you win, provide receipts, process any refunds as necessary, manage failed donations as necessary, process Gift Aid claims, in order to help analyse BBC Children in Need’s income and keep your personal data for audit purposes. Any additional personal data provided as part of the Gift Aid declaration (first name or initial, surname, address and postcode) will be used to claim Gift Aid, maintain BBC Children in Need’s records and your donation history, provide supporter care and for internal analysis. If you opt in, your personal data will be used to send you BBC Children in Need newsletters and marketing in accordance with your choices.

BBC Children in Need will share each winner’s name and email address and other relevant details, and the names of their guests with prize providers (including, without limit, the BBC) for them to arrange delivery or fulfilment of relevant prizes to you.

Your personal data may be shared with HMRC, our auditors or authorised third parties who carry out analysis for us.

If you choose to Gift Aid your donation, in accordance with HMRC guidance, your personal data will be retained for up to 7 years. If you do not Gift Aid your donation your personal data will be retained for 2 years.

Text services are regulated by the Phone-paid Services Authority (PSA). In order for us to comply with the PSA Code of Practice your personal data and records (including any records of consents, opt-ins and any potential vulnerabilities) will be retained in accordance with the PSA data retention notice in place from time to time and may be shared by us and our providers with the PSA.

For the processing activities outlined above BBC Children in Need rely on different legal bases and these are:

• To process your donation, fulfil any prizes if you win, provide receipts, process any refunds as necessary, manage failed donations as necessary and in order to help analyse BBC Children in Need’s income, to claim Gift Aid. (Legitimate Interests)
• To send you marketing material in accordance with your preferences. (Consent)
• To retain your personal data for audit purposes and to comply with our PSA obligations. (Compliance with a legal obligation)

For further information including your rights, how to contact us, how to complain to the ICO and how we use your email address or phone number if you sign up to keep up to date about children we support and fundraising news please see our Privacy Policy

Sharing with the BBC

BBC Children in Need may pass on your personal data to the BBC for fulfilment, publicity, audit purposes and/or to follow the BBC complaints process. Where BBC Children in Need passes on your personal data to the BBC, the BBC is a separate data controller of that personal data. The legal basis on which the BBC processes your data for fulfilment purposes is legitimate interests in supporting fundraising for BBC children in Need, the legal basis for publicity purposes is performance of a public task and the legal basis on which the BBC processes your data for audit purposes is compliance with a legal obligation. The BBC will retain the personal data of winners for two years for regulatory purposes. If you wish to have your personal data deleted, or to exercise your other personal data subject rights please contact [email protected] If you are unhappy with how the BBC processes your personal data, you can raise a concern with the ICO. For the BBC’s privacy policy and more information about how the BBC processes your data please see www.bbc.co.uk/privacy.

Processing of winners’ data by BBC Studios Productions Ltd

BBC Children in Need may share the winners’ details with BBC Studios Productions Ltd (‘BBCS’) for publicity and prize fulfilment purposes. The legal basis on which BBCS processes your personal information is for its legitimate interests in supporting the BBC with fundraising for BBC Children in Need. BBCS will retain winners’ data until the prize and any related publicity purpose has been fulfilled. For any queries relating to processing of this competition data by BBCS please contact [email protected]