Privacy Policy

BBC Children in Need Privacy Policy

We are committed to protecting your personal information. We want our fundraising and your interactions with us to be safe and enjoyable. This Privacy Policy relates to our use of any personal information we collect from you via our donation platforms, websites, social media platforms and events. It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters or in person.

This policy does not apply to any information we collect from you in relation to any of our grants or our grant making process.

To help you, we’ve included some links to other websites. It’s worth remembering though that other people control these websites. We’re not responsible for them.  If you are aged 16 or under, please get your parent/guardian's permission before you provide any personal information to us.

BBC Children in Need provides and is responsible for the BBC Children in Need website.  When you use our website and provide information to us, BBC Children in Need is the data controller of your personal information and we are registered with the Information Commissioner's Office with registration number Z1523450.  BBC Children in Need is a company limited by guarantee (number 04723022) and a charity registered in England and Wales under number 802052 and in Scotland under number SC039557.  If you are using the BBC Children in Need online shop, the data controller of your personal information is BBC Children in Need's commercial arm, Children in Need Limited (company number 02461031), which is registered with the Information Commissioner's Office with registration number ZA280364,

We collect:
-Information you provide to us. For example, via our website when you sign up for or download fundraising packs, marketing communications or reward packs, via our donation platforms, or via postal donations, emails, correspondence, phone conversations, market research questionnaires, sponsorship forms, competitions, prize draws or auctions;
-Details of the purchases you make from the BBC Children in Need online shop;
-Information on what you view and access on our website or marketing emails. We make cookie policies available on our websites to give you more detailed information on how we use cookies.
-Information from your social media account but only where you have given us permission to use it. For example, posts, pictures and video footage you share about your fundraising on sites such as Facebook and Twitter.
-Unique technical information that identifies the devices you use to access our websites.
-Information from data cleansing and information services companies (such as, Experian) to help us ensure that the personal information which we hold about you is kept accurate and up-to-date including your contact details, current address and information which is necessary to process your donations.
-We also collect information where you consent to other organisations sharing information they hold on you with us, and where other organisations lawfully share your information with us.

We use the information we collect for the following purposes:
-To send you our newsletters (unless you’ve told us you don't want to hear from us). We will never send you email marketing simply because you’ve donated to us. If you have consented to email marketing, we may contact you to ask if you want to take part in market research or share your fundraising stories with us for promotional or other purposes (which are always voluntary).
-To send you our fundraising packs, reward kits or other communications by post. If you’re an individual fundraiser, we’ll only contact you by post if you’ve asked to hear from us. If we know that you work or fundraise at a school, college, University (or any other type of educational establishment) we may send postal communications to that organisation addressed to you. Either way, if you’ve asked for a fundraising pack one year, we may send you a pack again in the following years too (unless you’ve told us not to).
-To send you our branded products that you have purchased from us.
-To process your donation including to claim Gift Aid (where applicable).
-To tell your story and/or promote our fundraising and charitable aims where you have consented to this. For example, we or the BBC may share your fundraising story or images on our appeal show, website or social media platforms such as our "Everyday Hero" platform, or use them for marketing purposes. We would never disclose full names, addresses or contact details to the public.
-To contact you about any submission or content you provide. This includes where you have told us about your fundraising activity or story or have shared it on social media or you have set up an online fundraising page and agreed we may contact you.
-To personalise our communications with you.  This includes reviewing the information we hold about you in order to understand your preferences and to create a profile about you so that we can contact you with communications which are relevant to you or support your fundraising in a more bespoke way. For example, if you have told us that you live in a particular city then we may use that information to ensure that we only send you information about promotions that are available in the area in which you live. This allows us to serve you better and with greater personalisation.
-To reach out to you on some third party websites and social media sites. You may see messages from us about fundraising or donating on third party websites and social media sites. These are produced as a result of you inputting search terms to Google's search engine which match search terms that we have provided to Google or by social media sites that you interact with.  You will receive messages from or about us on other websites and social media sites which are based on information that we provided to them about groups of people that we think may be interested in receiving messages about us.
-To remember your preferences when you use our websites.
-To reply to any questions, suggestions, issues or complaints you have contacted us about or to process refunds.
-To help us run and fulfil prize draws, competitions, auctions or events.
-To help you shop with us either online or using our schools order forms.
-To provide you with our websites.
-To maintain our websites and to identify and fix any issues with our websites.
-To allow us to better understand our fundraiser base.
-To allow our corporate partners to contact you in order to offer their support to your fundraising activities (but not for them send marketing to you, unless you have consented to this).
-To gather statistics about how people donate, fundraise, use our websites and what you think of our communications, events or activities, to see if what we do is interesting to people and meets their needs.
-To help us maintain administrative and statutory records so we can claim Gift Aid, pay our taxes and comply with our other legal and regulatory obligations.
-To tell you about any changes to our activities, websites or this privacy policy.
-To enable us to plan and manage our day-to-day activities, for example, to predict the possible sales volumes of particular merchandise so we can make doubly sure that we have sufficient stocks to meet the likely demand.
-Where you have told us that you are fundraising with a school, college or University (or any other type of educational establishment) we may also use your information for the following purposes:
-To support you with your fundraising activities. For example, we may contact you by phone or email to offer Lloyds Banking Group (our current schools’ partner) volunteer opportunities at your school, or to help encourage and motivate your school’s fundraising. We may also ask Lloyds or our partners or suppliers to do this for us.
-To support our fundraising and encourage our partners For example, we may share information with Lloyds (or any of our future partners) so they can see which schools are involved and encourage their staff to get involved and promote BBC Children in Need in their local schools, and to help encourage schools that are signed up and encourage other schools to join in.

We will never sell your personal information. We also never share your personal information with other parties for their own marketing purposes.

However, we can’t run our charity or fundraise for BBC Children in Need without involving other people and organisations from time to time. When we share your information, we want you to know that we only do so safely and in accordance with the law.

Your information may be disclosed to:
-Companies and brands within our group i.e. between BBC Children in Need and our trading company Children in Need Limited.
-The BBC who may contact you about any story or fundraising activity you have submitted to us and to ask whether you would like it to be featured in the media. We may also share your personal information with the BBC if the BBC is producing a programme, holding an event, activity or carrying out services for or in relation to BBC Children in Need. We will never share your information with the BBC for general marketing purposes.
-Other people who help us provide our events, websites, donation platforms, marketing and related services to you. They include:

-event organisers and medics when you participate in an event.
 -donation and payment services companies that make it easy for you to donate or make payments to us       through your phone or other online device either by calling them or sending a text message or online      payment and the service providers which they use to provide those services;
-virtual fundraising platforms such as our "Everyday Hero" platform;
-market research companies, data cleansing companies (to ensure that we have the correct information for you), marketing, design and PR organisations, and also technology experts who design and host our websites.
-general service companies such as printers, mailing houses and distribution companies who help us send out our fundraising packs, communications or merchandise.
-the public if you have given us consent to do so e.g. if you feature in one of our appeal films or other BBC or BBC Children in Need content. We would never disclose full names, addresses or contact details to the public.
-where you have told us that you are fundraising with a school, college or University or any other educational establishment we may share your information with the Lloyds Bank Group (our current schools’ partner) or any of our future schools’ partners. Our partners will only be able to use your information in relation to any campaign that we are running with them and not for their own commercial marketing purposes.
our carefully selected corporate partners. We only share case studies, fundraising stories or images so they can promote their fundraising with us (and not for their own marketing purposes).
our professional advisors including our lawyers and technology consultants when they need it to give us their professional advice.
-The Police, local authorities, Her Majesty’s Revenue and Customs (HMRC), the courts and any other government authority if they ask us to do so (but only if us doing so is lawful).
-We may also share the information we collect where we are legally obliged to do so, e.g. to comply with a court order.
-Social media - Any social media posts or comments you send to us will be shared under the terms of the relevant social media platform (e.g. Facebook or Twitter) and could be made public. Other people control these platforms – we don't control them and we are not responsible for this sharing. So before you make any comments, you should check the social media platform’s terms and privacy policies so you understand how they will use your information, what information they will place in the public domain, and how you can stop them from doing so if you’re unhappy about it.

The legal basis on which we collect and process the personal data described above depends on the personal information concerned and the specific context in which we collect it.
However, we will only use your personal information where we:
-have your consent to do so,
-need the personal information to perform a contract with you.
-need to process your personal information for our legitimate interests and only where our legitimate interests are not overridden by your data protection interests or fundamental rights and freedoms.
have a legal obligation to collect personal information from you, or
need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time, and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are and are set out in the 'HOW DO WE USE YOUR INFORMATION?' section above.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under "CONTACT US" below.

We will always seek to store your personal information in the UK. However, on some occasions, the information we collect may be transferred to suppliers who may store and use such data at premises in other countries. This means that when we collect your personal information, we may share it with our suppliers and partners who may process your personal information in countries outside the UK. Where we allow a supplier to process your personal information outside of the United Kingdom, we will ensure that we create and maintain appropriate safeguards with our suppliers so that your personal information is subject to the same standards and protections as apply to us when we are processing your personal information in the UK.

If you use our virtual fundraising event platforms which are powered by "Everyday Hero", your personal information will be processed by our partner Blackbaud Europe Ltd using Amazon Web Services Inc. servers based in the USA.  Amazon Web Services Inc. is certified as providing an adequate level of protection over your personal data under the Privacy Shield.

We use MailChimp Inc to send e-mail campaigns.  MailChimp Inc is based in the USA is certified as providing an adequate level of protection over your personal data under the Privacy Shield.

We take the security of your information very seriously.  We use appropriate procedures and technical security measures (including encryption and archiving techniques) to safeguard your information across our computer systems, networks and websites.  In particular, where any payments or donations are being collected on our behalf, we require our payment providers to be compliant with the Payment Card Industry’s Data Security standards (PCI-DSS).  If you have any concerns about the security of your own personal computers and mobile devices, we suggest you read the advice of Get Safe Online, which can be accessed here.

To make sure we meet our legal data protection and privacy obligations, we only hold on to your personal information for as long as we need it for the purposes for which we collected it (see section ‘How do we use your information’ above). So that we can promote our fabulous fundraisers and encourage others, we may keep and use your fundraising stories and images for future use.  After that we will either delete it or anonymise it so that it cannot be linked back to you.

We enable you to stop all email and postal communications you receive from us if you no longer want to be contacted by us. Please see the ‘unsubscribe’ link or details we include in each email or letter respectively.
You can also contact us at any time using the details below and let us know exactly what you would like us to change.

We need to keep the information we gather about you accurate and up-to-date. Please let us know if you think any of the information we hold on you may be inaccurate.

You have the following rights in respect of the personal information we hold about you:

If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under "CONTACT US" below and we will comply with your request where your rights have been exercised in accordance with applicable laws.

You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by using the contact details provided under "CONTACT US" below and we will comply with your request where your rights have been exercised in accordance with applicable laws.

You have the right to opt-out of marketing communications we send to you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing e-mails we send you. To opt out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under "CONTACT US" below.

Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have any worries or complaints about the way we use your information, please don’t hesitate to get in touch with us. We’ll do our very best to set your mind at rest or put things right. And if, for whatever reason, you feel we’re not meeting the exceptionally high standards we expect of ourselves, you’re within your rights to tell the UK Information Commissioner’s Office (ICO).

And don’t forget that with modern technology you have more and more personal control over what information we and other organisations collect. For example, you can normally delete cookies and tracking technologies sent to your web browser. You can also change related settings to restrict them, such as by using a private browsing mode (although this may affect your browsing experience on some websites). Plus, you can use the settings options in your mobile devices to restrict what sort of information websites and mobile apps are able to access and use about you. Online advertising networks, social media platforms and search engines (Google etc.) also provide tools to manage the data they collect about you, and how it is used and shared. We urge you to look out for these functions and tools and use them to manage your privacy in a way that suits you best.

We will need to update this policy from time to time. Whenever we make material changes, we’ll endeavour to tell you in advance by sending a service message to you if we hold your email address. Otherwise, please look out for the flags on our websites and materials which indicate we have changed this policy. If you continue to share information with us or use our websites after we’ve changed our policy, we’ll take it that you accept the changes.

You’re welcome to get in touch with us to discuss your information at any time.
Our contact details are here
Thank you very much for taking the time to read this policy.
BBC Children in Need

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