Privacy Policy

BBC Children in Need Privacy Policy

We are committed to protecting your personal information.  We want our fundraising and your interactions with us to be safe and enjoyable.  This Privacy Policy relates to our use of any personal information we collect from you via our donation platforms, websites, social media platforms and events.  It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters or in person. 
This policy does not apply to any information we collect from you in relation to any of our grants or our grant making process. 
To help you, we’ve included some links to other websites. It’s worth remembering though that other people control these websites. We’re not responsible for them.
If you are aged 16 or under, please get your parent/guardian's permission before you provide any personal information to us. 
What INFORMATION do we collect and HOW?
We collect:
Information you provide to us. For example, via our website when you sign up for or download fundraising packs, marketing communications or reward packs, via our donation platforms, or via postal donations, emails, correspondence, phone conversations, market research questionnaires, sponsorship forms, competitions, prize draws or auctions.
Details of the purchases you make from the BBC Children in Need online shop.
Information on what you view and access on our website or marketing emails. We make cookie policies available on our websites to give you more detailed information on how we use cookies.
Information from your social media account but only where you have given us permission to use it. For example, posts, pictures and video footage you share about your fundraising on sites such as Facebook and Twitter.
Unique technical information that identifies the devices you use to access our websites.
We also collect information where you consent for other organisations to share information they hold on you with us, and where other organisations lawfully share your information with us.
HOW do we use your information?
We use the information we collect for the following purposes:
To send you our newsletters if you’ve told us you want to hear from us.  We will never send you email marketing simply because you’ve donated to us. If you have consented to email marketing, we may contact you to ask if you want to take part in market research or share your fundraising stories with us for promotional or other purposes (which are always voluntary). 
To send you our fundraising packs, reward kits or other communications by post. If you’re an individual fundraiser, we’ll only contact you by post if you’ve asked to hear from us.  If we know that you work or fundraise at a school, college, University (or any other type of educational establishment) we may send postal communications to that organisation addressed to you. Either way, if you’ve asked for a fundraising pack one year, we may send you a pack again in the following years too (unless you’ve told us not to).
To process your donation including to claim Gift Aid (where applicable).
To tell your story and/or promote our fundraising and charitable aims where you have consented to this. For example, we or the BBC may share your fundraising story or images on our appeal show, website or social media platforms or use them for marketing purposes. We would never disclose full names, addresses or contact details to the public.
To contact you about any submission or content you provide.  This includes where you have told us about your fundraising activity or story or have shared it on social media or you have set up an online fundraising page and agreed we may contact you.
To reply to any questions, suggestions, issues or complaints you have contacted us about or to process refunds.
To help us run and fulfil prize draws, competitions, auctions or events.
To help you shop with us either online or using our schools order forms.
To provide you with our websites;  
To allow us to better understand our fundraiser base.
To allow our carefully selected corporate partners to promote the fundraising they do for us.
To gather statistics about how people donate, fundraise, use our websites and what you think of our communications, events or activities, to see if what we do is interesting to people and meets their needs.
To help us maintain administrative and statutory records so we can claim Gift Aid and pay our taxes.
To tell you about any changes to our activities, websites or this privacy policy.
To enable us to plan and manage our day-to-day activities, for example, to predict the possible sales volumes of particular merchandise so we can make doubly sure that we have sufficient stocks to meet the likely demand.
Where you have told us that you are fundraising with a school, college or University (or any other type of educational establishment) we may also use your information for the following purposes:
To support you with your fundraising activities. For example, we may contact you by phone or email to offer Lloyds Banking Group (our current schools’ partner) volunteer opportunities at your school, or to help encourage and motivate your school’s fundraising.  We may also ask Lloyds or our partners or suppliers to do this for us.
To support our fundraising and encourage our partners For example, we may share information with Lloyds (or any of our future partners) so they can see which schools are involved and encourage their staff to get involved and promote BBC Children in Need in their local schools, and to help encourage schools that are signed up and encourage other schools to join in. 
We will never sell your personal information.  We also never share your personal information with other parties for their own marketing purposes.
However, we can’t run our charity or fundraise for BBC Children in Need without involving other people and organisations from time to time. When we share your information, we want you to know that we only do so safely and in accordance with the law.
Your information may be disclosed to:
Companies and brands within our group i.e. between BBC Children in Need and our trading company Children in Need Limited.
The BBC who may contact you about any story or fundraising activity you have submitted to us and to ask whether you would like it to be featured in the media. We may also share your personal information with the BBC if the BBC is producing a programme, holding an event, activity or carrying out services for or in relation to BBC Children in Need.  We will never share your information with the BBC for general marketing purposes.
Other people who help us provide our events, websites, donation platforms, marketing and related services to you. They include event organisers and medics when you participate in an event, donation and payment services companies that make it easy for you to donate or make payments to us, and general service companies such as printers, mailing houses and distribution companies who help us send out our fundraising packs, communications or merchandise. Other examples include market research companies, marketing, design and PR organisations, and also technology experts who design and host our websites.
The public if you have given us consent to do so e.g. if you feature in one of our appeal films or other BBC or BBC Children in Need content.  We would never disclose full names, addresses or contact details to the public.
Where you have told us that you are fundraising with a school, college or University or any other educational establishment we may share your information with the Lloyds Bank Group (our current schools’ partner) or any of our future schools’ partners.  Our partners will only be able to use your information in relation to any campaign that we are running with them and not for their own commercial marketing purposes.
Our carefully selected corporate partners. We only share case studies, fundraising stories or images so they can promote their fundraising with us (and not for their own marketing purposes).  We would never disclose full names, addresses or contact details).
Our professional advisors including our lawyers and technology consultants when they need it to give us their professional advice.
The Police, local authorities, Her Majesty’s Revenue and Customs (HMRC), the courts and any other government authority if they ask us to do so (but only if us doing so is lawful).
We may also share the information we collect where we are legally obliged to do so, e.g. to comply with a court order.
Social media
Any social media posts or comments you send to us will be shared under the terms of the relevant social media platform (e.g. Facebook or Twitter) and could be made public. Other people control these platforms; we’re not responsible for this sharing. So before you make any comments, you should check the social media platform’s terms and privacy policies so you understand how they will use your information, what information they will place in the public domain, and how you can stop them from doing so if you’re unhappy about it.

We will always seek to store your personal information in the UK.  However, on rare occasions, the information we collect may on occasion be transferred to suppliers who may store and use such data at premises in other countries including the United States of America. Naturally, we ensure all our suppliers take information security as seriously as we do.

We take the security of your information very seriously.
We use appropriate procedures and technical security measures (including encryption and archiving techniques) to safeguard your information across our computer systems, networks and websites.
In particular, where any payments or donations are being collected on our behalf, we ensure that our providers are compliant with the Payment Card Industry’s Data Security standards (PCI-DSS).
If you have any concerns about the security of your own personal computers and mobile devices, we suggest you read the advice of Get Safe Online, which can be accessed here

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we need it for the purposes for which we received (see section ‘How we use your information’ above). So that we can promote our fabulous fundraisers and encourage others, we may keep and use your fundraising stories and images for future use.
After that we will either delete it or anonymise it so that it cannot be linked back to you.

We enable you to stop all email and postal communications you receive from us if you no longer want to be contacted by us.  Please see the ‘unsubscribe’ link or details we include in each email or letter respectively.
You can also contact us at any time using the details below and let us know exactly what you would like us to change.

We need to keep the information we gather about you accurate and up-to-date. Please let us know if you think any of the information we hold on you may be inaccurate.
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.  We reserve the right not to comply with any enquiries or requests we receive about the information we collect, where we may lawfully do so and we may charge £10 to deal with access to information requests, where permitted by law
Depending on where you live, e.g. outside the UK, you may have additional or different rights to those set out above concerning the information we collect from you and your devices. We will, of course, honour all such legal rights.
If you have any worries or complaints about the way we use your information, please don’t hesitate to get in touch with us. We’ll do our very best to set your mind at rest or put things right. And if, for whatever reason, you feel we’re not meeting the exceptionally high standards we expect of ourselves, you’re within your rights to tell the UK Information Commissioner’s Office (ICO).
And don’t forget that with modern technology you have more and more personal control over what information we and other organisations collect.  For example, you can normally delete cookies and tracking technologies sent to your web browser. You can also change related settings to restrict them, such as by using a private browsing mode (although this may affect your browsing experience on some websites). Plus, you can use the settings options in your mobile devices to restrict what sort of information websites and mobile apps are able to access and use about you. Online advertising networks, social media platforms and search engines (Google etc.) also provide tools to manage the data they collect about you, and how it is used and shared. We urge you to look out for these functions and tools and use them to manage your privacy in a way that suits you best.

Updates to this privacy policy
We will need to update this policy from time to time. Whenever we make material changes, we’ll endeavour to tell you in advance by sending a service message to you if we hold your email address. Otherwise, please look out for the flags on our websites and materials which indicate we have changed this policy. If you continue to share information with us or use our websites after we’ve changed our policy, we’ll take it that you accept the changes.

About us
We are BBC Children in Need. We’re are a company limited by guarantee (number 04723022) and a charity registered in England and Wales under number 802052 and in Scotland under number SC039557.  Our registered address can be found in the ‘contact us’ section below. We are registered with the ICO (registration number Z1523450).

Contact us
You’re welcome to get in touch with us to discuss your information at any time.
Our contact details are here
Thank you very much for taking the time to read this policy.
BBC Children in Need
Version 1, September 2016

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