We sometimes receive or collect personal information about you when you interact with us. For example, when you donate to us, request our fundraising packs, newsletters, use our websites or get in touch with us.
We will use your information for a number of purposes, including the following:
-to send you newsletters or fundraising packs (unless you’ve told us you don’t want to hear from us);
-to process your donation, payment or refunds;
-to tell your story, promote our fundraising and charitable aims;
-to contact you about any submission or content you provide or deal with your queries;
-to allow us to better understand you and our fundraiser base and to tailor and personalise our communications with you to your specific interests or profile;
-where you have told us you are fundraising with an educational establishment, to support and encourage your fundraising.
We will never sell your personal information or share it with other parties for their own marketing purposes. However, we can’t run our charity or fundraise without involving other people. We may share your information with:
-other people who help us provide our events, websites, donation platforms, marketing and related services;
-the BBC e.g. to contact you about any fundraising activity or story you’ve sent to us;
-the public if you have given us consent to do so;
-where you have told us you are fundraising with an educational establishment, with our schools’ partners.
We will always seek to store your personal information in the UK. However, on some occasions, the information we collect may be transferred to suppliers who may store and use such data at premises in other countries. For example, our virtual fundraising platform and the service we use to send our email campaigns use servers based in the USA. We will always ensure that we maintain appropriate safeguards with our suppliers so that your personal information is subject to the same standards and protections as apply to us when we are processing your personal information in the UK.
You can stop all communications from us at any time by using the “unsubscribe” details we include in each communication or by contacting us here
Version 2, October 2017